Back in June last year, my boyfriend found that his 2-week-old PowerBook had a broken lower memory slot. He posted a few questions on the Apple forums and found that apparently quite a lot of other people had the same problem, and it was seemingly connected to upgrading to Tiger and/or 15″ PowerBooks exclusively.
What started out as an information search turned into a saga, with Apple deleting threads on the forums and loads of people experiencing the same problem, often outside of warranty – an expensive problem to fix out of your own pocket. So he started an online petition to get names together to register a problem with Apple.
A few months ago he contacted some lawyers in the States, who started a class action lawsuit against Apple. Today I see that Apple has started a repair extension program for broken computers out of warranty. Success!
I would like to thank Peter for all the time he’s spent working on this. Who said online petitions don’t work again?
WOW! this is awesome news!
Awesomeness! I’m glad to see this… Apple needs to stop being so cash-grabby! I love their product design and performance, but well…
You how market research tries to get people to associate personality traits to a brand? It gives the brand a face that they can try to shape, and unfortunately, if Apple were a person, I would characterize it as an intelligent, but extremely cocky individual. Like the world owes him/her something just because of who they are…
Hey everybody… Please wish my Country a happy (non-conservative) election day today. Canada loves you.
Wicked news!
Too bad they exluded the majority of broken PBs with their serial number range. My PB G4 is only two months out of warranty with the exact same problem but Apple refuses to repair it. This is the last piece of crap Apple I buy. I have had WAY too may problems with this and other rotten Apples.